It all starts with the customer experience
✓ Attract and retain residents
✓ Build a culture of respect and team alignment
✓ Save money on your buildings and digital assets
How we work
Helping your team to develop customer-led project strategies that deliver great results
Prioritising the resident
Our workshops take teams through a 360° view of the customer experience, helping to reveal opportunities for product and service innovation.
Building team alignment
Group exercises challenge teams to work together, share skills and build an inclusive culture, fully embracing the different expertise required in any given project.
Maximising return on investment
Team members will master the tools to create a cohesive development vision that maximises the customer experience and optimises profitability.
Our online programs are designed for organisations seeking to create strategic project visions with fully aligned teams.
Service, product & digital strategy
Procurement strategy (branding, marketing & construction)
Assisting your organisation in developing effective briefing and procurement strategies for professionals in branding, marketing, architecture and construction.
Why work with Mortar CX?
✓ Uncover your organisation’s customer experience journey and key customer touchpoints
✓ Reveal customer pain points and opportunities for innovation
✓ Develop your Value Proposition & Unique Selling Points
✓ Discover techniques for adaptation in today’s changing business & technological environment
✓ Develop methods for receiving staff and resident feedback
✓ Create a new development vision that considers brand, product and marketing
✓ Understand the technical background required to successfully develop and brief construction and marketing professionals to ensure your vision is executed effectively
✓ Foster a culture of collaboration and shared purpose amongst staff
About our team
Mortar CX is managed by Kieran McKernan and Danny Brookes, who together bring over 30 years of combined experience in the fields of business innovation, marketing, architecture and construction.
Their team is committed to providing high-value advisory services to organisations in the early stages of project strategy and design.
Kieran and Danny are passionate about helping organisations adopt a holistic, customer-centric mindset, bringing project teams together to create fantastic outcomes that benefit both customers and investors.
Kieran has worked for several award-winning architecture firms and today runs his own architecture practice, where he works on a broad range of projects across the Retirement Living, Aged Care, Education, Rail and Hotel sectors. Within the Seniors Living sector, Kieran has consulted for organisations including Australian Unity, Japara and Mercy Health.
Danny has worked in brand, advertising and innovation management roles in companies across Australia. More recently he has established his own marketing agency focusing on integrated brand, digital and advertising solutions. Danny has worked on projects for major brands including Sony, Woolworths and Crown Group, to smaller SMEs and NFP organisations, across sectors including Property, FMCG, Manufacturing, Design, Retail and Hospitality.
“I loved working with Danny…. He was collaborative and had a very flexible approach whilst also offering bold and striking ideas”
– Dan Clarke
Melbourne Arts Centre
“[Kieran] has a great eye for quality and a knack for creative solutions to complex problems... His knowledge and experience in architectural design helped inform and improve our planning and design decisions. ”
– Joseph Aronson
“I really enjoyed working with Danny… We had a dynamic team and pulled off some great campaigns. I would definitely recommend Danny for his ongoing positive attitude, supportive nature and drive to succeed”
– Shruti Margassery
Register your interest
Contact us today to learn more about our online programs and tailored advisory services